Western Digital My Passport Studio Manuel d'utilisateur télécharger pdf (Page 31)

MY PASSPORT STUDIO

USER MANUAL

TROUBLESHOOTING – 27

Troubleshooting

If you have problems installing or using your My Passport drive, refer to this

troubleshooting section or visit our support website at http://support.wdc.com and

search the knowledge base for more help.

This chapter includes the following topics:

Installing, Partitioning, and Formatting the Drive

Frequently Asked Questions

Installing, Partitioning, and Formatting the Drive

*The FAT32 file system has a maximum individual file size of 4 GB and cannot create par-

titions larger than 32 GB in Windows. To create partitions larger than 32 GB in FAT32

when reformatting the drive, download the External USB/FireWire FAT32 Formatting Util-

ity from

http://support.wdc.com/product/download.

Windows users can avoid these size limitation by formatting the drive to NTFS using

either the Windows Disk Management utility or similar third-party software. For further

details, see:

• Answer ID 291 at

http://support.wdc.com

• Article IDs 314463 and 184006 at

support.microsoft.com

• The appropriate third-party software documentation or support organization

Frequently Asked Questions

Q: Why does the drive not power up?

A: Be sure the drive is plugged in to a power source. A special cable might be needed

for computers with limited bus power. For more information in the U.S., visit our

website at store.westerndigital.com. Outside the U.S., contact WD Technical Support

in your region.

Q: Why is the drive not recognized under My Computer or on the computer desktop?

A: If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed

before connecting your WD USB 2.0 external storage product. The drive is not

recognized correctly unless USB 2.0 root hub and host controller drivers are

installed. Contact the adapter card manufacturer for installation procedures.

How to Answer ID

 Partition, and format a WD drive on Windows (7, Vista, XP, 2000) and Mac OSX 3865

 Reformat from Mac GPT to Windows XP NTFS 3645

 Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format 3647

 Obtain and reinstall the original software included with this product 1425

 Format a WD hard drive in FAT32* (for use in both Windows and MAC OSX) 291

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Western Digital My Passport Studio Manuel d'utilisateur Page 31