Western-digital My Book Live User Manual Manuel d'utilisateur Page 130
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13
MY BOOK LIVE
USER MANUAL
TROUBLESHOOTING – 125
Troubleshooting
First Steps Checklist
Resetting the My Book Live
Specific Problems and Corrective Actions
For any issue, first ensure that you are using the latest firmware for My Book Live.
See “Updates” on page 62 for update instructions.
First Steps Checklist
Is the power supply plugged in to the wall outlet and the drive?
Are all cables correctly connected and secured?
Is the status indicator green? If not, refer to “Checking the Front Panel LED”
on page 12.
Resetting the My Book Live
If you have set a password or a static IP address on the My Book Live dashboard
and have forgotten it, pressing the reset button while the device is powered up
resets the password to the default value of none and to default IP settings. Resetting
does not erase your files.
Follow the instructions below to reset the device using the reset button:
1. With the device powered on, insert a paperclip or narrow tipped pen into the
reset button slot on the back of the unit:
2. Press and hold down the reset button for four seconds. The device reboots (this
may take up to three minutes).
WARNING! Do not move the unit while it is turned on. If you do not have
access to the back of the unit, unplug the drive from the power
source, turn the drive around so you do have access, and then
plug the drive in again.
- Personal Cloud Storage 1
- User Manual 1
- Service and Support 2
- Registering Your WD Product 2
- Table of Contents 3
- TABLE OF CONTENTS – iv 4
- TABLE OF CONTENTS – v 5
- Important User Information 6
- - Serial Number 7
- - Model Number 7
- - Purchase Date 7
- - System and Software Notes 7
- Product Overview 8
- PRODUCT OVERVIEW –4 9
- Package Contents 10
- PRODUCT OVERVIEW –6 11
- PRODUCT OVERVIEW –7 12
- Handling Precautions 13
- Specifications 13
- Product View 14
- What Can I Do Now? 15
- Ethernet cable provided 16
- Checking the Front Panel LED 17
- 1. Select Getting Started 18
- (Windows & Mac OS) 22
- Using Windows 7/Vista 23
- Using Mac OS X 24
- Using Windows 8 File History 27
- Using Apple Time Machine 27
- WD SmartWare Home Screen 29
- How the Backup Function Works 30
- Backing Up Files 31
- Retrieving Backups 36
- Creating Software Settings 40
- Windows Backup 43
- Retrieving Backed-Up Items 47
- Managing Your Drive With 49
- WD Quick View 49
- Checking Drive Status 51
- Opening Shares 52
- Viewing Drive Properties 54
- Safely Shutting Down 55
- Monitoring Alerts 56
- Figure 3. Alerts on Windows 57
- Figure 4. Alerts on Mac OS X 57
- Mac OS X 58
- Obtaining Customer Support 59
- > bookmark icon > 60
- X in its right 61
- Obtaining Other Support 63
- Configuring Basic Settings 65
- Date & Time 66
- Energy Saver 69
- Mac Backups (For Mac OS) 70
- Network Settings 71
- Utilities Settings 73
- Factory Restore 74
- Reboot/Shutdown 74
- Remote Access Settings 77
- Managing Users 79
- Creating a User 80
- MANAGING USERS –76 81
- MANAGING USERS –77 82
- Changing a User’s Password 83
- Editing User Settings 83
- Deleting a User 83
- Managing Shares 84
- Creating a New Share 85
- Creating a New User 86
- Making a Share Public 87
- Deleting a Share 87
- Opening a Share 88
- MANAGING SHARES –84 89
- Managing Safepoints 90
- MANAGING SAFEPOINTS –86 91
- A progress bar displays 92
- MANAGING SAFEPOINTS –88 93
- MANAGING SAFEPOINTS –89 94
- Updating Safepoints 95
- Recovering from a Safepoint 96
- MANAGING SAFEPOINTS –92 97
- About WD 2go Mobile App 100
- About WD Photos Mobile App 100
- Enabling Remote Access 101
- Setting Up Mobile Access 102
- MY BOOK LIVE 103
- USER MANUAL 103
- Connect Now 107
- Activate 108
- Accessing Your Personal Cloud 112
- Sharing Your Files Remotely 116
- Media Server Overview 117
- Media Server Settings 117
- > beside Status: 119
- Media Types Supported 120
- Media Storage 121
- BluRay Players 122
- Network Connected TVs 122
- Digital Picture Frames 122
- Network Music Player 122
- Player): 123
- Xbox 360 126
- PlayStation 3 127
- Other Media Players 127
- DLNA Devices 127
- Storing Content 128
- Streaming Media in iTunes 128
- Troubleshooting 130
- TROUBLESHOOTING – 126 131
- TROUBLESHOOTING – 127 132
- TROUBLESHOOTING – 128 133
- Regulatory Compliance 134
- Obtaining Service 135
- Limited Warranty 136
- Appendix 137
- APPENDIX – 133 138
- Glossary 139
- GLOSSARY – 135 140
- GLOSSARY – 136 141
- 4779-705058-A04 Oct 2012 146
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